Definitions:

In this Privacy Policy document, the following definitions apply.

• Data: refer to all information that you provide to us via the Website.
• Compliance: refer to applicable data protection laws e.g Data Protection Act 2018 and General Data Protection Regulation (GDPR).
• “We”, “Our”, “Us”: refer to SVL-Services, SVLS, SVL.
• “User”, “You”: refers to the customer, client, visitor, or any third party that accesses our Website who is not directly employed or an employee of SVL-Services or acting in the course of their employment or have been contracted as a consultant or providing services to SVL-Services or accessing the Website in connection with the provision of services.
• “Process”: refers to the collection, storage, transfer, use, or acting on the information you provided to us.
• The “Website”: refer to the website that you are currently using https://www.svl-services.com and any associated sub-domains of this site.

 1.0 Introduction

1.1  Welcome to the SVL-Services website operated by Smaggs Ventures Ltd (SVL). We are a company registered in the UK and our registered office address is at 18 St Cross Street London EC1N 8UN.

1.2 This Privacy Policy describes what information we collect about you and how the information is used and handled. We want you to know that we care about the privacy of your personal information and are committed to protecting it.

1.3 We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party without their express permission.

1.4 We undertake to preserve your privacy and confidentiality of the information you provide to us when using our website to request our services.

1.5 We are required to inform you about your right on how we process and manage your personal information. To do so, we request that you read the information which is provided on the know your privacy rights website – https://www.knowyourprivacyrights.org

1.6 We undertake not to disclose, share or sell to a third party the information you provided to us when using our website except where we need to in the provision of services to you or by law.

1.7 By accessing or using our website, whether as an “individual user” or “You” as the visitor to our websites or who used our “Contact Us” form to request our Services acknowledge that you have read, understand, and agree to be bound by the terms of this Policy.

1.8 This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they provide to us in the provision of our Services or Products. This Policy is not applicable to any information collected offline or via channels other than this website.

2.0 Information we collect

2.1 Contractual Information: The information you provide to us. We collect and process this information in order to:

• Provide you with our Services or Products
• Respond to your general enquiries
• Provide you with suggestions and advice on Services or Products
• Process payment for the Services or Products provided
• Verify your identity for security purposes where applicable
• Prevent spamming, abusers, or fraudsters
• Monitor the performance of our website

2.1.1 When you access or use our website (Contact Us Form) to request the provision of our services or products you agree to the terms and conditions of this Policy. We will process the information you provided to us with the understanding that you have agreed and requested that we use the information for the purpose of the above list 1 – 7. We will process the information until the contract between us ends or is terminated by either party under the terms of the contract.

2.2 Non-Contractual Information: Information you provide to us when you access or use our website, contact us form, send us an email to request for a quotation or to provide you more information about or support on our Services or Products, we will process the information you provided to us with the understanding that you have agreed and requested that we process the information which may be personal information.

2.2.1 Where our Products may need to be supplied directly to you by our selected suppliers, we will seek your consent before giving your information. Where you have consented, we will process the information you provided to us with the understanding that you have agreed and requested that we use the information to do so.

2.2.2 When dealing with complaints or to improve the quality of our Services to you, we will process the information you provided to us with the understanding that you have agreed and requested that we use the information to do so.

2.2.3 When you access or use our website your Device Information e.g your IP address is. This information is used by us to note our site visitors, screen for potential risk, monitor our site performance and our marketing and advertising campaigns.

2.3 Required by Law: We may be required by law to provide your information. We will only do so were required to give information to the authorities in order to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or court order, or to otherwise protect our rights. 

2.4 Other Information: When processing your payment, your personal information will be collected and processed via the third-party secured payment portals or depending on the choice of the payment process you undertake.

2.4.1 When accessing or using our website your information may be processed by a third party. For example, our website is hosted in the UK however, the hosting company has servers located around the world. While this is not under our control, you agree with the understanding that your information e.g IP address may be processed by a third-party via servers outside of the UK or EU in order to access our website.

3.0 How we collect your information

3.1 When you access or use our website, complete our contact us form, or send us an email, text, or call, your personal information may be collected and processed for the intended use. The information we collect for the processing of your request for our Services or Products includes – name, email, contact number, and address where the service conducted or product delivered.

4.0 How we use your information

4.1 When you send us an email or complete our contact us form, we generally use the information provided to fulfill your orders for our Services or Products placed through our website including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. In addition, we also use the contact us form to communicate and provide you with information or advertising relating to our products or services.

5.0 Sharing your information

5.1 We do not directly share your personal information with any third party except where stated, however, a third party may sometimes process your information as you access or use our website. For example, the software used in building our website is owned by a third party, and our hosting is managed by a third party. Your information may need to be processed as you access the third-party servers on which our website is stored.

6.0 How long we retain your information

6.1 Your information is only retained for the duration of your contractual obligation with us or where you have given us permission to use for repeat provision of our Services or Products.

7.0 Consent

7.1  By accessing or using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

8.0 Review and Updates

8.1 This Privacy Policy will be reviewed and updated as and when required or when there are changes to our practices or for other operational, legal, or regulatory reasons to do so. The terms that apply to you are those posted here on our website on the day you use our website.

9.0 Contact Us

9.1 For more information or if you have questions regarding our privacy practices, complaints, or feedback to give, you can contact us using the details below:

• Email us at office@svl-services.com or
• Registered address: 18 St Cross Street London EC1N 8UN